3/31/2025 7:58 AM (PST)

I really loved this deep dive into customer loyalty! It’s so interesting how things like perception, emotional connection, and consistency can all contribute to keeping people engaged over time. I totally agree that loyalty isn’t just about rewards but about creating a real, lasting relationship with customers. I’m curious, though—how do smaller businesses compete in this area against bigger companies? Do you think they can stand out through personalization, or is it more about crafting a compelling story that resonates? Would be awesome to hear some examples or case studies that highlight this!