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Whether overt fraud or criminal incompetence makes no difference
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I recently tried booking a trip from Vayama.com -- I don't normally use 3rd parties, but when I have, I've had no problems on those occasions I don't book directly with the airline. I don't normally do reviews either.
They interpreted my asking for a change of a LUGGAGE OPTION as a booking cancellation, after I clearly stated I wished to keep the itinerary as was. After waiting 14 days with endless "48 hour contact returns", and not hearing a word back either by email or by phone, and after not be given any specific timeline re a refund/penalty scheme, I have initiated a billing dispute/fraud charge with my bank.
Whether this service leans toward fraud itself or is merely totally incompetent makes no difference. Their customer service is not woeful, it is rude and insulting. I have never dealt with any merchant that was so blatantly incompetent or perhaps criminal. They are to be avoided AT ALL COSTS.
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